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Depositit - Ultimate Data
Protection
Q. Can I try the software
out before I buy?
A: Certainly! You can download a working demo < HERE
>
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Q: How much does Depositit cost?
A: Depositit costs £120.00 + vat pa for
our Standard 4gb Package (this will back up approximately 500,000
A4 pages of text). We also offer a Light User 500mb Package for
£60.00 + vat pa, which is designed for more limited home/home
office use (this will back up approximately 62,000 A4 pages).
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Q: Can I pay over the phone/by cheque
(I don't have a credit card)?
A: Depositit only accepts online payments via
a credit or debit card, as this is required to activate the account.
All payments are processed through WorldPay, a leading Secure
Payment Services provider.
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Q: What platforms does Depositit
support?
A: Depositit supports Windows 95, 98, Me, NT,
2000 and XP.
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Q: How long is the contract for?
A: The term of the contract is 12 months.
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Q : Can I cancel my account?
A: Depositit offer a 15-day no quibble cancellation
period.
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Q: How do I register to use the service?
A: Visit the Depositit website and download
the application by clicking on the 'Download Software' button
underneath the left hand menu. You can also register from the
'costs' page.
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Q : Will Depositit work outside of
the UK/Worldwide?
A: YES, Depositit offers a global data backup
solution and is being used successfully by customers all over
the world. The software can be downloaded from our website (www.depositit.com),
payment is via credit card and full support is offered via our
website (or phone/e-mail if required).
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Q: Can Depositit backup all file
types, including my e-mails?
A: Yes. Depositit will backup all documents,
spreadsheets, digital photos, e-mails and most other file formats.
Instructions on backing up your e-mails can be found at <here>.
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Q: How can I backup SQL databases?
A: Depositit can backup SQL files, and information on how to do
this can be found by downloading our white paper from: < here
>.
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Q: Can I backup my Registry Settings?
A: Yes, customers can backup their registry settings by following
the instructions in our support section: < here
>.
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Q: Can I use my computer whilst
it is backing up my data?
A: Yes you can, Depositit runs in the background, and should not
interfere with any other programs you are running.
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Q: Can I back up my server?
A: Yes. Depositit can effectively back up the
data residing on servers. Information on how to do this is available
on our website at <
here >.
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Q: Can Depositit back up through
firewalls?
A: Yes. Depositit can successfully perform backups through
a firewall. Information on how to set this up is available on
our website at < here
>.
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Q: How do I back up?
A: A 'quick guide' to backing up will arrive
with your Welcome E-mail. Also freely available from our website
are our comprehensive Support Pages, FAQ's and Interactive Training
System (CBT) that will effectively guide you
through each procedure.
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Q: How do I know if my data has backed
up?
A: After every backup, you will receive a confirmation
email from Depositit.
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Q: What happens if I lose my data
and need to restore it?
A: If you still have your PC (it may have been
stolen!), open the application on your desktop, go to the 'Restore'
pane, select the data you wish to restore and click OK - you will
require your password to do this. If your PC or laptop was stolen
or lost, you will need to download the
application onto your new machine (this can be done from the LOGIN
area on our website), put in your password and username, and once
installed follow the 'restore' procedures as before. Comprehensive
on-line support is freely available on our website via our FAQ's
and CBT.
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Q: Can my data be infected with a
virus whilst stored on
your servers?
A: No. Data files uploaded and stored on our servers
are never opened (Depositit do not have access to any of our customer's
data due to the high level of security and encryption used); hence
there is no chance of a virus being released and affecting other
data.
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Q: Can you (Depositit) access/read
my data?
A: NO, Depositit (nor anyone else) can access or see
your data.
Depositit encrypts your data before transmitting it to our storage
facilities and once there it is further encrypted to 448-bit level
(using Blowfish Technology). Only you have the encryption "key"
to access and view your data. This key is the password you select
at the time of registration, so it is important that you keep
this safe. Your data cannot be viewed, decrypted, or used in any
way without your encryption key/password.
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Q: Can I ring up for Technical Support?
A: Yes. In order to keep our customer's costs to a minimum
we have included on our website, Free Of Charge comprehensive
support pages, FAQ's and an Interactive Training System. If customers
wish to ring or e-mail our Technical Support Department for Live
assistance we would advise they subscribe for this at the time
of registration.
Live Technical Support costs just £12.50 + vat at the point
of registration and is £17.50 + vat at all other times.
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Q: Is data encrypted whilst it is
being transferred over the Internet?
A: Yes. Your data is encrypted before leaving your computer
and further encrypted once it arrives on our servers. We use 448-bit
blowfish encryption.
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Q: What is Delta Blocking Technology?
A: Delta Blocking offers very effective incremental backup
technology, allowing Depositit to back up just the changes made
to any files since the last backup. This helps to reduce bandwidth
and minimises data transfer times.
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Q: What Internet connection is required?
A: Depositit will back up your data over any type of
connection (dial up 56k modem, ADSL, Cable, LAN), though the faster
the better.
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Q: How long will backups take?
A: This depends on how much data you wish to backup and
over which connection this will be carried out. The initial upload
will always take the most time, whereas subsequent backups should
take just a few minutes. If required, the initial backup can be
carried out in stages, utilising the 'Pause' button on the application.
The following link will allow you to calculate approximately how
long a backup might take http://www.bandwidth.com/tools/fileTimeCalc
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Q: What happens if I go over my storage
limit?
A: Depositit simply increases your storage space to the
appropriate package, accommodating all growth requirements.
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NOTE: When your account reaches between 85-95%
of it's storage limit, Depositit will notify you via email. You
then have a choice to reduce the amount of data you are backing
up, in order to remain within your storage band or else if you
require the extra storage capacity you should do nothing, allowing
the system to automatically upgrade your account to the next level.
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Q: Can I back up open files?
A: Depositit advises that all files should be closed
prior to backup. If a file is open during the backup process,
the backup will still perform though that file will be backed
up next time.
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Q: What happens if my computer is
turned off?
A: Depositit backs up data over your Internet connection
and will not be able to do this if your computer is switched off.
It is recommended to keep your PC switched on, though Depositit
will automatically try to carry out any missed back ups upon you
switching on your machine. You may also
perform a manual backup at any time by opening up the Depositit
application, highlighting the required backup definition and clicking
'Backup Now'.
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Q: What happens if I am not connected
to the Internet when a
scheduled backup is set to occur (I.e if I use a 56k modem)?
A: If you are on a (56k) dial up modem, and you are not
connected at the scheduled time of backup, as long as your computer
is switched on, Depositit will automatically activate your modem
and dial up to make an Internet connection. Once connected Depositit
will upload any new or changed data and then close down your connection
when finished.
If you subscribe to ADSL/Broadband and have closed down the connection.
Depositit will upload your data the next time you connect.
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Q: What happens if I get disconnected
whilst my data is
backing up?
A: Depositit will attempt three times to reconnect with
your Internet connection. If it is unable to you will receive
a backup unsuccessful e-mail highlighting that there was a problem,
and recommend you carry out the backup again.
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Q: What is the Login area on your
website for?
A: The Login area is an administration area which allows
customers to easily carry out the following:
1. Change their contact details
2. Request a new password
3. Upgrade to Live Technical Support (if not taken at the time
of registration)
4. Update their payment details (change credit/debit card etc)
5. Download the Depositit software again (onto a second computer
if required or if PC has been stolen/corrupted they can download
the software from here to set up their account again and restore
data)
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Q: What if I have 2 or more PC's
to backup or a PC and a laptop that I wish to backup, do I need
to buy accounts or licences for each machine?
A: Depositit operates a 'storage based' model. So once
you have subscribed for a Depositit account, you may install the
software onto your other machines. You will simply pay for the
storage you use - rather than for every machine
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DOWNLOAD
DEMO - Try before you buy!
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Order
Now
Depositit is simple and easy to use, what's more
you can order it online with immediate setup. Click the
link below to visit the Depositit web site and
secure your business files today.
CLICK
HERE NOW
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