| We know many people are concerned as to the practicality
and security when ordering goods & services via the internet.
These are some common questions that arise:
1. Why should I order from your company?
We already provide a nationwide service with many blue-chip clients
on our books. We have all the necessary facilities in-house, using
state-of-the-art Mac/PC design equipment. We realise that potential
customers not only use the internet to search out a good deal,
but also expect a first class service. We aim to make the process
as painless as possible for you and guarantee you will be given
the same level of service as our regular customers have come to
expect. If any mistakes are made on our part we will immediately
set out to correct these and ensure you get what was promised
from the outset.
2. Why can't I order directly from the site, without having to make contact?
We've looked long and hard at whether we should provide the facility to order directly from the site. We've also spoken with many clients about this issue and have come to the conclusion that in most instances, people prefer the 'personal' touch. Working in graphics, especially with the wide availability of graphics software, is fraught with potential problems. For instance; many sites will ask the user to upload their logo. If the print company has to adjust the logo, or get it into a printable state, then this will usually constitute an extra charge. We personally know of companies that won't even question a low-resolution logo and will just go ahead and print it. We just can't work in this way. Our corporate clients, without exception, prefer the personal service we provide as errors are kept to an absolute minimum.
3. Isn't it more difficult dealing with a company at the other
side of the country?
Not at all! We have been succesfully trading with companies across
Britain (and abroad) for many years. Of course some jobs, due
to their tricky nature, need to be dealt with personally but in
general most work can be proofed via fax, email, post etc. much
quicker than calling in personally.
4. We have multiple offices around the country. Can you help?
Yes, definitely! In fact we specialise in taking away a lot of
the work that is often left to one person who needs to order stationery
for multiple offices. This is especially relevant with business
cards, where people in larger organisations come and go on a frequent
basis. If necessary, we can proof (PDF) via email directly to the office
concerned or even to the person who needs the cards. Buying from
one source can often save a company a lot of money. If you think
this service may be of use to you then please contact Ron Hill
(01635 522447 - Ron Hill for details of how we can put this into
place for you. We don't charge any extra for this service.
5. Is delivery really free or are there any hidden costs that
are not published?
All quoted prices include delivery to your premises. We would
only charge for delivery if the order is split across different
locations. There are no hidden costs involved. Once we have established
the artwork/design cost then a full quote will be emailed to you.
The only extra would be VAT at the current rate. Please note that
certain items are Zero VAT e.g. leaflets & booklets for instance.
We would advise if your order was VAT free.
6. What's the next step?
Easy, just send an email with your requirements and we will get
back to you right away. We're always online. Artwork is always
the trickiest thing to cost so we may ask you to send us an existing
letterhead, or similar, for colour matching, logo etc. Again,
we will advise where necessary.
7. How do I know that the quality of your goods comes up to
my standard?
Naturally, this is a worry when dealing with a company you don't
know. To help you overcome this worry we can send you samples
of our work and also assure you that nothing leaves our premises
unless we are totally happy ourselves with the finished job. We
have an extremely experienced team here and pride ourselves on
quality, service & reliability.
8. I'm not really ready to order, but would still like a quotation
for future use. Will I have your sales team pestering me once
you have my details?
Definately not! We are a professional company and will only contact
you when requested.
9. Your prices don't seem as cheap compared to some of
your competitors on the internet. Why is this?
Firstly, we don't ever cut corners on quality. There are low grade papers and boards available but we just don't touch them as we know they can cause problems for people. For instance, many users need to put their printed letterheads through their desktop printers and a 'cheap' material can cause jamming problems etc. It's the same scenario with business cards. Many of the budget print companies will use a very thin (inexpensive) card, often around the 250gsm mark. We know from experience that a lot of people hate this thin board as it just doesn't smack of quality, and feels horrible. We use 400gsm as standard, and have never received a single complaint. If you are making a presentation at a business meeting, the last thing you need is to be embarrassed over your business cards, or other marketing material.
Many companies will advertise what at first glance looks like a great price, but when you begin to add the little 'extras', such as artwork, proofs, delivery etc. then it soon mounts up to a price that isn't very competitive.
We stand the cost of courier
delivery which can make a big difference to the total cost
of a job. We are also not in the habit of 'loading' prices with extras.
10. What are the legal requirements concerning stationery in general?
What must be printed?
< Click
Here > for all the information you need.
11. What are others saying about Castle Print & Design?
Read a couple of testimonials < HERE >
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